Refund Exchange

Refund Policy

By interacting with the Vana Jewels website, you affirm that you are of legal age in your state or province of residence. If you are a minor, obtaining consent from your parent or guardian is necessary to use our site. Our commitment extends to upholding a secure online environment for users of all ages. For any questions or concerns about the age of consent, please reach out to us via email.

Eligibility for Refunds

  • If the item is damaged, defective, or does not match the description, you have 21 days from the delivery date to return it.
  • must be unused, undamaged, and in its original packing.
  • For evidence of damaged products, record the unpacking process.
  • For the refund to be processed, the item receipt or bill must be present.
  • The refund will start once we have checked the products.
  • For refunded items, you are in charge of covering the delivery costs.

Non-Refundable Items

Some items are non-refundable, including but not limited to:

  • Customized or personalized items cannot be refundable.

Process for Requesting a Refund

  • Your order number.
  • Details about the issue or reason for the refund.
  • Supporting evidence like photos of the item

Processing of Refunds

  • After confirmation and when the refunded item reaches us, authorized reimbursements will be executed in 24 to 48 hours.
  • The original payment method will be credited with the refund.

Exchange Policy

  • In rare situations, exchanges may be provided instead of refunds.

Exceptions

Exchange may not apply in the following situations:

  • If the item is customized or personalized.

Contact Us

If you have any questions or concerns regarding this refund policy, feel free to contact us at contact@vanajewels.com